FAQ - Ordering Questions

Is it safe to order ProjectTrack online?

Yes. We use Share-It, a subsidiary of Digital River, the internet leader in on-line payments. For more information, go to Share-it's FAQ page and look under Data Protection and Data Security.

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I do not want to use Share-It. Can I still buy ProjectTrack on-line?

Yes, via PayPal. Send us an email and tell us what you want to order. We will send you a PayPal invoice that you can pay on-line.

Note: You do not need to have a PayPal account to purchase; just a credit card.

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We are a non-profit/government/educational organization. Can we get a discount?

Yes. You receive 50% off all purchases.

Send us an email for details.

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Can I pay with a check?

Yes. Our postal address is on the contact us page.

Make sure to send us an email to let us know you are sending a check. Please include all the details about your order.

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Can I pay via EBT (Electronic Bank Transfer)?

Yes. Send us an email and we will send you the necessary information.

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I need a Proforma Invoice, can you send me one?

Yes. Send us an email with the edition you want to purchase, the number of licenses, and your company information. We will send you the invoice.

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How can I get a quote?

There are two ways to get a quote.

1. You can email us the information about what you would like to order and we will send you a quote.

2. Or you can figure your costs on-line. Go directly to the Purchase page, select the Edition you want and click on the Buy Now button next to the Support type you would like to purchase.

On the following screen, enter the number of Licenses you want to buy and any discount Coupons you may have. When you press the Update button the total is recalculated (including any volume and coupon discounts).

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What is iLore Refund Policy

At iLore we like our customers to make the best possible purchase decision. Therefore, we suggest that you take advantage of our free demo software downloads. We also encourage you to explore the product pages of our website to obtain comprehensive product information.

In the event that you need to return a iLore product, you need to apply for a refund within 10 days of purchase and refunds will be given at the discretion of the Company Management. Once your refund application has been approved, your refund will be credited to the credit card charged during your original transaction within a few days.

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I live in [your country name here]. Can I get a discount?

Maybe.

We understand that purchasing power varies from country to country. What is affordable in one country may be very expensive in another.

We also understand that developing countries need all the help they can get.

We are committed to helping people and organizations improve the way projects are managed, helping them save money, improve efficiency and create wealth.

If you believe you have a reason to receive ProjectTrack at a discounted rate because of the country in which you live, send us an email and tell us why.

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