Frequently Asked Questions (FAQ)

General Questions

What is ProjectTrack?
Do you offer personalized training?
Would you do the installation for us?
Do you offer consulting services? What type?

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Project Management Definitions

What is a Project?
What is an Action Item?
What is a Change?
What is an Issue?

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Database questions

What type of database uses ProjectTrack?
Do you have a SQL Server version?
Can I export the database to another system?
Do you have a data model for ProjectTrack?

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Support Questions

Do you offer phone support?
I found an error. How do I report it?
I reported an error. When will it be fixed?
I got an error. Is it safe to send the error report?

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Ordering Questions

Is it safe to order ProjectTrack online?
I do not want to use Share-It. Can I still buy ProjectTrack on-line?
We are a non-profit/government/education organization. Can we get a discount?
Can I pay with a check? and EBT?

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